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Syracuse Area Health Named Top 20 Critical Access Hospital for Patient Satisfaction for the Third Consecutive Year

Syracuse, Neb. (May 14, 2024) – Syracuse Area Health in Syracuse, Neb., was named a Top 20 Critical Access Hospital (CAH) for Patient Satisfaction in the U.S. for the third year in a row.

This award was recently announced by the National Rural Health Association (NRHA). SAH and the other Top 20 CAHs were scored as the best in the Patient Satisfaction category among all CAHs in the country, as determined by The Chartis Center for Rural Health, part of The Chartis Group.

“All of us at SAH are thrilled to once again be recognized among the nation’s top performers in patient satisfaction. This Top 20 recognition is such an honor,” shared SAH’s CEO Michael Harvey. “It’s a testament to the dedication and diligence of the entire SAH staff, as well as the immense support we receive from our patients and surrounding community.”

An awards ceremony will be held in Kansas City, MO this September to honor all award recipients, including SAH, during NRHA’s Critical Access Hospital Conference.

All Top 20 CAHs have achieved success in overall performance based on a composite rating from eight indices of performance, as outlined by The Chartis Group: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charges and finance.

SAH achieved a best practice designation in the Patient Perspective key area of performance, a rating based on the percentile rank across all 10 HCAHPS domains.

“Receiving this Top 20 CAH recognition for the third consecutive year only further strengthens our resolve at SAH to continuously improve and innovate in the delivery of our healthcare services,” said Harvey. “Our steadfast commitment is to provide compassionate, patient-centered care to everyone who walks through our doors.”

About Syracuse Area Health

Syracuse Area Health is proud to serve Southeast Nebraska and is committed to providing compassionate, quality care. We are dedicated to growing to fit the needs of our friends, family and neighbors to continue building healthy communities for years to come. Visit www.syracuseareahealth.com to learn more about our hospital, clinics and services.

About National Rural Health Association

National Rural Health Association (NRHA) is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health. For more information, visit ruralhealth.us.

About the Chartis Group

The Chartis Group provides comprehensive advisory services and analytics to the healthcare industry. With unparalleled depth of expertise in strategic planning, performance excellence, health analytics, informatics and technology, digital and emerging technologies, clinical quality and operations and strategic communications, Chartis helps leading academic medical centers, integrated delivery networks, children’s hospitals and healthcare service organizations achieve transformative results and build a healthier world. For more information, visit www.chartis.com.

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