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Syracuse Area Health Named Top 20 Critical Access Hospital for Patient Satisfaction for the Second Year in a Row; Recognized Out of 1,353 Critical Access Hospitals in the Nation

Syracuse, NE (May 30, 2023) Syracuse Area Health in Syracuse, Nebraska, was named a top 20 critical access hospital (CAH) for patient satisfaction in the country for the second year in a row.  

The top 20 CAHs, including Syracuse Area Health, scored best among CAHs as determined by the Chartis Center for Rural Health for patient satisfaction. The rankings were announced by the National Rural Health Association (NRHA). An awards ceremony will be held during NRHA’s Critical Access Hospital Conference in September in Kansas City, Mo.

The top 20 CAHs have achieved success in overall performance based on a composite rating from eight indices of performance: inpatient market share, outpatient market share, quality, outcomes, patient perspective, cost, charge, and finance. This group was selected from the Chartis Center for Rural Health’s 2022 top 100 CAH list, which was released earlier this year. 

The top 20 CAH best practice recipients have achieved success in one of two key areas of performance: 

Quality index: A rating of hospital performance based on the percentile rank across rural-relevant process of care measures. 

Patient perspective index: A rating of hospital performance based on the percentile rank across all 10 HCAHPS domains.

“Syracuse Area Health is proud of the efforts of the physicians and staff who have contributed to our hospital achieving this designation, once again,” said Michael Harvey, Syracuse Area Health CEO. “It’s especially humbling to receive this award for the second year in a row and I could not be more proud of our team who directly contributed to SAH being honored with this prestigious ranking. Each day, we make it our primary goal is to provide the best possible care for each patient we serve and I am very grateful that our efforts have been recognized.”  

About Syracuse Area Health 

Syracuse Area Health is proud to serve Southeast Nebraska and is committed to providing compassionate, quality care. We are dedicated to growing to fit the needs of our friends, family, and neighbors to continue building healthy communities for years to come. Visit www.syracuseareahealth.com to learn more about our hospital, clinics and services. 

About NRHA 

NRHA is a nonprofit organization working to improve the health and well-being of rural Americans and provide leadership on rural health issues through advocacy, communications, education, and research. NRHA’s membership is made up of diverse individuals and organizations from across the country, all of whom share the common bond of an interest in rural health. 

About the Chartis Group 

The Chartis Group provides comprehensive advisory services and analytics to the health care industry. With unparalleled depth of expertise in strategic planning, performance excellence, health analytics, informatics and technology, digital and emerging technologies, clinical quality and operations, and strategic communications, Chartis helps leading academic medical centers, integrated delivery networks, children’s hospitals, and health care service organizations achieve transformative results and build a healthier world. For more information, visit www.chartis.com.

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